Currently, the only way customers can modify or cancel their reservations is through the Sesami app, using the link provided in the email sent to them.
I would like to enable customers to manage schedule changes and cancellations directly from the “My Page” on the Shopify storefront.
To achieve this, I would like to discuss the possibility of implementing one of the following methods:
Retrieve the link provided in the email via API or SDK. (If I am able to retrieve this link, I would be able to implement the following)
a. Display the link from the email on the “My Page.”
b. Embed the destination page via an iframe on the “My Page,” allowing customers to complete the change or cancellation process entirely within the “My Page.”
Add a feature on the Sesami SDK side that allows reservation changes and cancellations based on Order ID, Customer ID, Shop ID, etc. (This would enable us to build a more flexible UI/UX for the reservation modification and cancellation flow.)
Rescheduling and cancellation are state changing actions, therefore we can’t expose them publicly through a client-side SDK. So, there needs to be an authenticated mechanism for you as the admin of a store to retrieve the link or perform the actions directly. This is usually a backend service that can validate a request based on your own criteria (e.g the user is logged-in and can access “My Page”) and then decide if the user can perform a certain action.
Our API is currently being developed and is expected to go through the final tests soon, but I can’t provide an ETA yet.
Using the API, you should be able to let your users perform these actions directly from your own UI without having to use a link or iframe.
The other option that is available today, is to use Sesami Flows, to push appointment data (including the CustomerManagementLink) to your backend service and provide it to your users similar to the above scenario.