Issues with Webhook for Appointment Creation in Sesami Flow

Developers
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1

Hello,

I’m encountering some issues with a Webhook I’ve set up in Sesami Flow, triggered by Appointment creation. I have two main concerns:

  1. Missing customerManagementLink: I added both appointmentID and customerManagementLink to the Webhook body. However, when I receive the Webhook, the customerManagementLink field is blank, while the appointmentID comes through correctly. Is it possible to obtain the customerManagementLink when using Appointment creation as the trigger? If so, what might I be doing wrong? I’d appreciate guidance on how to properly retrieve the customerManagementLink in Sesami Flow.
  2. Immediate Webhook firing despite delay setting: I set the “When” setting to trigger the Webhook 1 minute after the appointment creation. However, I’m receiving the Webhook immediately. Does the “When” setting not control the actual timing of the Webhook dispatch? If not, how can I introduce a delay?

Any insights or solutions to these issues would be greatly appreciated. Thank you in advance for your help!

2

Hi Morimoto,

  1. With the customerManagementLink, customers should be able to reschedule and cancel appointments on their end. You will have to enable this option.

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    You can find this in each of your services.

  2. When the trigger is set to 1 minute after, it should be triggered correctly. Kindly provide the specific flow for this and we will check further.

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